01
Context
The problem to solve
Diamond H Lifting Equipment sells, inspects, repairs and hires lifting equipment across the UK. Its established internal system was becoming difficult to support, creating operational risk and limiting further change.
Selected work / Diamond H Lifting Equipment
A connected operational system
A web and mobile system replacing an ageing internal application and connecting stock, field inspections, reporting and business workflows.
02
Role
How Software Heads contributed
Software Heads began by examining how the company worked and documenting the requirements for a replacement. The resulting delivery connected office workflows with work carried out by the mobile team.
03
Work completed
What the delivery covered
- Discovery and operational requirements analysis.
- A web portal covering product sales, stock and reporting workflows.
- iOS and Android applications for field-based work.
- Connected information across office and mobile activity.
- Business reporting and operational analytics.
04
Outcome
What the work made possible
The new system replaced the ageing internal application with a connected platform for core office and field workflows. It reduced reliance on unsupported software and made operational information available across the business.
Technical note
The delivery context.
The solution combined a browser-based operational portal with native mobile workflows for field staff. Data and process design had to support stock, inspection activity, accounting-related work and reporting as one connected system.
Related capability
Software delivery
See how strategic oversight, product thinking and hands-on implementation fit together.
Explore software deliveryA useful first step
Have a system or product decision to make?
Tell me about the context, the people using the system and what needs to change.
Start a conversation